LA VIERGE VN Business Household is responsible for receiving complaints and providing customer support regarding transactions made on the website laviergeofficial.com. In the event of a dispute, we prioritize negotiation and conciliation between the parties to maintain customer trust in the quality of our services.

1. Purpose and Scope of Application

- Purpose: To safeguard the legitimate rights of consumers and to resolve issues arising during the shopping or service usage process on the website in a definitive and transparent manner.

- Scope of application: Applies to all customers who conduct transactions or use products/services provided on the website.

2. Methods for Receiving Complaints

Customers may submit feedback, requests, or complaints to the Customer Care Department of LA VIERGE VN Business Household via the following channels:

- Hotline: 0793 998 041
- Email: lavierge.vn@gmail.com

Note: When submitting a complaint, customers are kindly requested to provide full details, including the order number and photographic or video evidence regarding the product or service defect, to facilitate a speedy verification process.

3. Resolution Procedure

The complaint resolution process consists of the following steps:

Step 1: Receipt. The Customer Care Department of LA VIERGE VN Business Household will receive complaints from customers via the aforementioned channels. The Customer Care Department will send a response acknowledging receipt of the complaint.

Step 2: Analysis and Verification. Upon receipt, the complaint details will be forwarded to the relevant specialized departments (technical, warehousing, logistics, etc.) to investigate and verify the cause and severity of the issue.

Step 3: Proposing a solution and providing feedback. Based on the verification results, LA VIERGE VN Business Household will propose a resolution (exchange/return, refund, compensation, or error rectification) and contact the customer directly to reach an agreement.

Step 4: Implementation and case closure. If the customer agrees to the proposed solution, we will proceed with the resolution as committed and notify the customer that the complaint has been closed.