I Delivery Policy:

1. Delivery Methods

- Customers purchase directly at our store.

- Delivery via shipping carriers.

2. Estimated Delivery Timeframes

- Ho Chi Minh City area: 1–2 days after order placement (excluding Sundays and public holidays).

- Other areas: 3–7 days after order placement (excluding Sundays and public holidays).

However, delivery may take longer in cases of force majeure, such as:

- We are unable to contact the customer by phone, preventing delivery.

- The provided delivery address is incorrect or difficult to locate.

- A sudden surge in order volume causes processing delays.

- Supplier delays or shipping carrier delays.

3. Geographical Delivery Limitations

For customers in other provinces wishing to purchase in large quantities or wholesale, we utilize third-party shipping services; fees are charged according to the carrier's rates or as agreed upon in the contract between the parties.

4. Allocation of Responsibilities Regarding Goods Documentation During Delivery

The delivery/logistics provider is responsible for providing goods documentation during the delivery process.

The carrier has the right and responsibility to provide invoices to state regulatory agencies upon request.

The carrier is responsible for transporting goods in their original packaging and condition ("intact package" principle). All order packages will display the following information:

- Recipient details, including: recipient's name, phone number, and delivery address.

- The order's tracking number.

- To ensure the safety of the goods, laviergeofficial.com will include the invoice with the shipment.

5. Responsibility for damage during shipping.

- We assume full responsibility for resolving issues regarding goods damaged during transit, regardless of whether the delivery was handled by our store directly or by a third-party carrier.

- Customers have the right to refuse delivery and request an exchange or return in accordance with our "exchange, return, and refund" policy. We will subsequently work with the shipping partner to arrange compensation for the order, based on the cooperation agreement between our company and the third-party service provider.

Note: In the event of a delivery delay, we will promptly notify the customer, who may then choose to either cancel the order or continue waiting for the delivery.

II Return and Refund Policy:

1. Return Conditions:

Immediate return upon receipt: If you notice that the package is dented, damaged, or bears incorrect recipient information, please refuse delivery at the time of receipt.

If you have already received and paid the carrier, you may request a return upon opening the package if you discover any of the following issues:

For manufacturing defects, the specific return policy of the respective brand applies. In all other cases, we regret that we CANNOT facilitate a return or exchange. All purchases are final.

Returnable cases include:

- Packaging is torn or the product is broken/damaged during shipping.

- Incorrect product delivered, or missing accessories/accompanying gifts.

- Wrong product or color delivered compared to the order.

2. Refund Method:

-For returns involving the entire order, we offer a return and refund via bank transfer.

- For returns involving only part of the order, we offer a product exchange (subject to stock availability) or a refund via bank transfer.

- We do NOT offer refunds in cases where the customer selected the wrong size or changed their mind after purchase.

3. Return Procedure:

Please notify us within 24 hours (excluding Saturdays, Sundays, and public holidays) of receiving the order. We reserve the right to reject any claims made after this period. To ensure a valid return process, please follow these steps:

Step 1: Contact us directly via the Instagram account **lavierge.vn** or email **lavierge.vn@gmail.com** for guidance from our Customer Service team. Once you have provided the required information, our Customer Service team will process your request and notify you regarding its validity within 72 hours.

Step 2: If the return request is approved, please select your preferred return method within the next 48 hours.

Return details and shipping address:

LA VIERGE VN BUSINESS HOUSE

Address: 110 Ly Chinh Thang, Xuan Hoa Ward, Ho Chi Minh City, Vietnam

Hotline: 0793 998 041 - Email: lavierge.vn@gmail.com

Subject/Content: Return for Order No. xxxxxx

3.2 If the returned goods are not received by laviergeofficial.com within 10 days of the return confirmation date, laviergeofficial.com will decline to address any further claims and will consider the return request for that order cancelled.

3.3 Upon receipt of the returned order, laviergeofficial.com will inspect the items to ensure they meet the conditions outlined in Section 4.1. You will receive a notification via the account used to place the order within the following 7 days.

3.4 Note:
If the return is valid, the refund will be credited to your bank account within 5–15 business days. If you do not have a bank account, laviergeofficial.com will convert the refund value into membership points equivalent to the value of the returned order.

If the return request is deemed invalid, laviergeofficial.com will contact you to propose a resolution.

4. Valid Return Requests:

Arrangements for exchanges or refunds will be determined on a case-by-case basis. Please ensure that all information provided in the return request is complete and accurate so that laviergeofficial.com can process the return as quickly as possible.

4.1. Return Request Conditions:

- The product matches the description provided in the "Return Request" form and remains in its original condition as received.

- The return must include all items from the original order, including purchased products, accessories, and any accompanying gifts (if applicable).

- A maximum of one return request is permitted per order.

4.2. A return request is considered invalid if:

- Information is missing, incomplete, or inconsistent with the details provided in the "Return Request" on laviergeofficial.com.

- More than 10 days have passed since laviergeofficial.com confirmed the "Return Request" without the returned order being received.

- The returned products do not match or are incomplete compared to the information provided in the "Return Request" form (e.g., missing products, missing gifts, etc.). 

- Products that do not meet the return criteria outlined in Section 4.1, following inspection by laviergeofficial.com.

5. Awaiting your refund

If the returned product meets the conditions specified in Section 4, laviergeofficial.com will process the refund within 5–15 business days (excluding Saturdays, Sundays, and public holidays). The refund will be issued via bank transfer or as membership points credited to the account used to place the order, calculated from the date the refund is confirmed.

If the product does not meet the conditions specified in Section 4, laviergeofficial.com regrets that we are unable to issue a refund. For any feedback regarding the merchandise unrelated to the reasons listed above, please contact the laviergeofficial.com Customer Service department for further assistance.